Property Management updates: arrears view and payment references

2 April 2026

Improvements to arrears handling and payment workflows

Tenants in arrears

What’s new 
We’ve introduced a new Tenants in Arrears view within Customer Accounts, giving you a clear, central place to see which tenants have overdue, unpaid invoices.

Instead of digging into individual accounts, you can now quickly scan your portfolio and spot:

  • Total arrears per tenant
  • Available balance (cleared funds)
  • Last payment activity

Arrears includes all overdue invoices, such as rent, deposits, and other charges, so you get a complete picture of what’s outstanding.

What this means for you
You can identify and prioritise tenants in arrears much more quickly, helping you take action sooner and stay on top of cash flow.

This is the first step in improving arrears management — we’ll soon be introducing the ability to send payment reminders directly from this view.

Where you’ll see it
Accounts → Tenants in Arrears


Payment references in Money Due Out

What’s new 
You can now add your own reference when making payments in Money Due Out.

You can enter a reference:

  • Directly in the main list for quick entry
  • Or within the expanded view when working in more detail

We’ll automatically add extra characters to the end to make sure each reference is unique.

Arrears includes all overdue invoices, such as rent, deposits, and other charges, so you get a complete picture of what’s outstanding.

What this means for you

  • Add meaningful references that are easier to recognise in your bank
  • Avoid duplicate reference issues automatically
  • Use whichever workflow suits you — quick entry or detailed view

    • Where you’ll see it
    Money due out


      • Related Articles

      • 17th April April 2025

        Viewings and Offers We've refreshed the design of both the "View Viewing Dialog" dialogs within the Diary. These updates are intended to streamline the user flow and simplify the user journey. The primary change is to ensure all buttons are displayed ...

      • 7th April April 2025

        Viewings and Offers We've refreshed the design of both the "Book a Viewing" and "Record an Offer" dialogs within the Viewing section. These updates are intended to streamline the user flow and simplify the user journey. At Dezrez, we value the ...

      • 1st April 2025

        Applicant and Vendor Details The group list now includes the interests of each person, which can help in better understanding and managing client relationships. Feed to Rightmove and OnTheMarket Additionally, the portal feed has been enhanced to ...

      • 10th April 2025

        Management Dashboard We have released a change: Added the ability to filter the management dashboard based on tenancies related to a specific branch (defaults to the negs home branch). This update will help estate agents streamline their workflow ...

      • 2024 Changes

        3rd December We have implemented a number of minor bugs with the UI for accounts. For more details please reach out to [email protected] 27th November We have made a number of fixes to minor bugs in and around the account module. 14th November 2024 ...