Support at Dezrez

Support at Dezrez

There are many ways that we support our Agencies.

Call Us
How much better is life when you can actually speak to someone! By calling 01792 610 000 you will be able to speak to one of our friendly Support Team.

Live Chat - Via the software and Help Centre
We pride ourselves on providing Live support from real people. Our Live Chat service has an average response rate of 28 seconds (2024). Quicker than boiling a kettle for a cuppa!
     

Being able to speak to a person enables us to support you in ways where we can answer your questions or resolve queries more quickly by screen sharing, arranging a call or escalating to a more advanced level of support.

Agents are available to speak to you (via Chat or Call) between the hours of 9:00am - 5:00pm Monday - Friday
(Check notices for holiday closures).

Registering on our Help Centre
Our Help Centre not only allows you to access our extensive library of Knowledge Based Articles, review the current Software Status but is a portal to access, review and create tickets.
First step, is to register yourself Help Centre via this link: https://my.dezrez.co.uk/portal/en/signin


Submitting a Ticket
All Registered Users of the Software are able to submit tickets. Fill in a simple form to create a ticket.


It's important that you use your full name and a unique (Agency email address) in order to register.  
Once registered, follow this link to sign in to view or raise a ticket https://my.dezrez.co.uk/portal/en/newticket


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