Correct a Rent Demand Invoice
How do I correct a Rent Demand Invoice, if I have already accepted receipted payment from the tenant?
This guide is aimed at resolving the common scenario where you need to process payment t for a landlord where the associated rent demand was incorrect, however the amount of funds receipted by the tenant was correct i.e. Rent demand incorrectly requested payment of £500, the tenant provides the correct payment of £525 (which you receipt).
First step is to confirm the rent demand is incorrect. This can be done by navigating to the Tenancy details and viewing the 'paid' rent demands.
We need to reverse the allocation of funds from within the tenant details. Select the menu option for the row which links to the allocation of funds from the tenant to the tenancy.
Reverse this transaction.
The tenants account is now credited the amount previously allocated to the incorrect rent demand.
Once the allocation is reversed, the rent demand will appear as unpaid.
We now need to remove the incorrect rent demand and replace with a rent demand with the correct figure. Please see change rent demand Rezi help article.
To pay for a rent demand where a tenant has credit, you can select the view invoice option against the rent demand and select Pay.
Now when you navigate too and preview the payment statement for the landlord the correct amount is displayed.
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