What charges do I set up to get a service charge each month?
To ensure that you earn a service charge from the monthly rent allocation that you send to the landlord, you must set the fee up as a MANAGEMENT FEE. If you set up a fee on a tenancy as any other category, the landlord will NOT be charged anything, and the deduction of a fee will NOT show on the Landlord’s Statement.
Are there any costs for using PM Accounts and Open Banking?
There is no additional cost for using PM Accounts if you already have Dezrez PM. If you would like to use our bank integration, there is no charge for Matching Transactions. There is an additional cost to use our open banking feature. Please speak to a member of our sales team to arrange a demo and discuss pricing.
What is bank integration?
We offer an integration with your bank; this can be used to match transactions coming into your client account and pay transactions out of your client account.
Is it safe to use in conjunction with my bank details?
Yes, Dezrez PM Accounts is perfectly safe to use in harmony with your banking details. Open Banking allows you to give consent at regular intervals and withdraw your consent at any time – you have complete control. Dezrez has been approved by the Financial Conduct Authority to use the Open Banking facility.
We do not store bank transactions or bank usernames/passwords, we only gather data when we need it and then dispose of the data after its use.
Can I restrict Access?
Yes. You can select which members of staff have access to the Accounts module. To do this, please contact our Support Team via Support Ticket, Livechat or by calling 01792 610000. You also can switch off the Bank integration via Settings and Preferences in Dezrez.
Does it integrate with my bank?
We can integrate with many banks. For a complete list of banks that we have an integration with, please contact our Support Team. The banking integration is not a real-time feed or portal into your Business Bank Accounts or Business Online Banking. PM Accounts is designed to be an accounting representation of your Client and Agent bank accounts for book-keeping purposes. For example, The Open Banking integration is used when you ask PM Accounts to ‘Match’ transactions with your bank to see if rent payments have been received in. It will also integrate with your bank when you use Open Banking to make a payment to a Landlord/Contractor.
Do I have to manually add my deposit?
When a tenancy begins you can register the deposit in the system and also mark it as protected. To do this, navigate to the tenancy in PM and then the account tab. Lastly, go to the deposits tab.
Next, click ‘Add deposit’ on the right-hand side, you can then input the deposit information such as the price, description, and due date.
On the day the deposit is due, the transaction will show in the ‘Money due in’ day. Once you have verified the person has paid their deposit, the payment can be marked as received.
To protect the deposit, navigate to the account's dashboard tab, then click the deposits section on the right-hand side. You should see the deposit here marked as ‘Unprotected’ Simply click ‘Protect’ and select the relevant deposit scheme to mark the deposit as protected in the system.
A deposit can also be added into the system from the pre-tenancy page in Dezrez
How do I allocate rent to a tenancy?
Go to the left-hand side menu. Click ‘Money Due in’, then either click ‘Receive’ to the right-hand side on the line of payment that you wish to receive in if you are happy that the amount you are marking as received has been received in full.
Alternatively, if you have only received a part-payment, you can click on the line in question and this will reveal a ‘Received Amount’ box to manually input the amount that has actually been received. At this point, you can also allocate funds toward all other outstanding invoices against this person.
Any payments you mark as received will appear in a column to the right of the page. You can keep adding received amounts until the list is completely cleared if you wish. Once you have a list of payments that you are happy with in the right-hand side ‘Items received’ column, then simply click ‘Process list’ at the bottom. All of the partial payments in the list will then be allocated to the tenancy.
This process will be the same to receive funds for against any invoice, not just a rent demand.
How do I pay rent on the system?
Dezrez will recognise when rent is due from a tenant. On the date of payment, a rent demand will be present, and the payment will appear in the Money due in section.
Rent demands will be generated before the payment is due, this allows you to allocate funds to the rent in case a payment is made early.
At this point, you can use our bank integration to check if the rent has been paid or check manually. Once you have verified the payment has been made, we can process the payment on the right-hand side of the Money due in tab.
Once these steps have been taken; you will see the rent payment on the tenant's page in PM.
How to change statements/invoice templates?
We will upload a set of standard packs including statement templates and invoice templates. Dezrez PM Accounts fully integrates with Dezrez Post, editing these templates can be done using the same method as any other template in the system. This means you can send a text, email, or generate a printable letter.
You may want to edit an invoice, or a statement before it’s sent from the system. This is possible by clicking the name of the template before it’s sent. When processing payments in Money Due Out, you can also click the small eye icon to view/edit the generated statements. It’s worth noting these changes will only save for 24 hours, if your list of money due out payments isn't processed within 24 hours, a fresh statement will generate, and your changes will need to be applied again.
How do I add Credit/Arrears to an account?
If a person is in credit with you, or owes money, this can be reflected in PM. Tenants, landlords, and contractors can all have credit or arrears applied to their account.
To add credit, navigate to the persons page, then click ‘Actions’ in the top right. Next, click receive funds. From the page we can add a total amount that has been paid, how they paid, and where the money is on the left-hand side. On the right-hand side, we can apply the funds to any outstanding invoices.
To add arrears, navigate to the persons page, then click ‘Action’ in the top right. Next, click ‘Raise Invoice’ this should open a popup, on the left side, we can add an issuing party, on the middle and right we can add information on the nature of the arrears, the tax, and the amount owed. Lastly, we can give the invoice a title and add any note at the bottom.