How do I mark a rent demand as unpaid?

This article will provide steps to mark a rent demand as unpaid, once it has been paid. It will also reverse the allocation or collection of funds from the tenant.

Steps:
1. Navigate to the tenancy details page.
2. Click on account -> All transactions. You would be presented with similar information:

3.Reverse allocation of funds – row identified by Transaction Type Allocation.

4.Reverse the allocation of the tenant credit from the tenant account to the tenancy.

5.Reverse Receipt of payment from tenant. Identified by transaction type Receipt. Reverses the crediting of the tenant account, this has to be done second, otherwise the tenant account would go into minus credit.

This would leave you with a similar transaction flow as follows:

If you navigate back to the rent & fee schedule you will see the rent demand has a unpaid status and the money due in pay has a expected payment

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