Recording Viewing Feedback

One of the most vital parts of the viewing process is collecting feedback once the viewing has taken place. There are a few ways to do this on Dezrez, this guide will show you how to collect feedback via the 'Viewing Feedback Feature.'

To open the viewing feedback list you must first navigate the property tab.

Once on the property tab, you can navigate down the viewing follow-up tile. You can then click on the red arrow to open the viewing follow-up feature.

Once open you will be presented with a list of the current viewing follow-ups for your branch. You can filter the list down by using the filter section, as seen in the image below. Once happy with the lists you can click details to click into the viewing.

After you have clicked details you will be taken into the viewing. If there is more than one viewing for this group it will be presented in the list for you. From this section, you can now see the details for this group which you can ring to find out more about the viewing. Once you have the feedback you can enter it into the feedback box. You can then click record feedback to save it against the viewing.  

Want more options for gathering feedback?  With Dezrez Premium, you can use our automated Interactive Feedback feature.  After a viewing takes place, the viewer will be sent an SMS text to ask them to click a web link and fill out a survey that will gather the feedback for you.  Comments that they fill out in the feedback box will appear in the feedback box already populated, leaving you the only task of reviewing it to ensure that it is acceptable for a vendor to see in writing or to be relayed in a phone call to a Vendor.  Please reach out to our Support Team via Livechat, Support Ticket or phone our Support team if you are not a Premium customer and you would like more information.

Once the feedback has been entered you can then notify the vendor with the new information. You are now able to tick the boxes for 'feedback reviewed' and 'vendor notified'. You are also able to send the feedback to the vendor via the option below 'Send feedback'

You are then able to send either the single feedback or all the feedback that has been taken for this property.

You can select the pack you need to send then press 'Send Feedback' for the feedback to reach the vendor's email address.

• Related Articles

• Managing Viewing Feedback

  In this guide, we will show you how to manage viewing feedback. You can first do this from the Property tab. Then scroll down the page and click viewing feedback. Once clicked this will open up the list of feedback to chase. Once in the list, this ...

• Booking a Viewing

  In this guide, we will learn how to book a viewing into the Dezrez System. Please see our video for a demonstration of the guide below. Book a Viewing Guide To book a viewing, start by clicking on the plus icon (top right of the screen) and clicking ...

• Booking a Viewing

  In this guide, we will learn how to book a viewing on the Dezrez System. Please see our video for a demonstration of the guide below. Book a Viewing Guide To book a viewing, start by clicking on the plus icon (top right of the screen) and clicking on ...

• Valuation Follow Ups

  This guide will take you through the process of recording valuation follow ups on the system. See the link for a guide on how to manage the follow ups. Click on the “Properties” tab. Then select “Valuations”. Scroll down the page to “Follow ups” and ...

• Interactive Feedback Workflow

  Stop the chase, automated client feedback requests made simple. The Interactive Feedback Workflow will automatically send out a feedback form via text to the applicant two hours after the viewing has taken place (the time can be changed if 2 hours is ...