Rezi Post – Problems with Print Packs

Rezi Post – Problems with Print Packs

Overview

Print Packs in Dezrez CRM (Rezi) allow users to generate and print multiple marketing materials at once — such as window cards, brochures, or letter templates — to help agencies maintain brand consistency and save time.

When a Print Pack fails to generate, prints incomplete, or produces errors, it’s typically caused by missing data, browser settings, or overly large batches. This guide covers how to identify and resolve those issues before escalation.

Common Causes

  1. Incomplete Property or Contact Data – Missing addresses, images, or linked roles.

  2. Incorrect Template Selection – A template in the pack doesn’t match the record type.

  3. Browser Cache or Pop-Up Settings – Cached data or blocked pop-ups prevent pack generation.

  4. Batch Size or Timeout – Generating too many documents in one go.

Troubleshooting Flow

Step 1 – Check Record Data

  • Confirm the selected property or contact records contain all required data:

    • Full address details

    • At least one property image

    • Linked contact or vendor where applicable

  • Update any incomplete records and retry generating the Print Pack.

Step 2 – Validate Template Selection

  • Open Rezi Post → Print Packs and confirm the correct pack and templates are selected.

  • Ensure templates match the intended use (e.g., window card templates for property packs).

  • If unsure, reference your internal Rezi Post Template Reference list.

Step 3 – Browser & Pop-Up Settings

  • Ensure your browser allows pop-ups for Rezi (Rezi Post generates in a new tab or window).

  • Clear cache and cookies, then retry in Chrome or Edge.

  • If a print preview doesn’t appear → check pop-up permissions again.

Step 4 – Reduce Batch Size

  • If printing for a large number of properties, split the pack into smaller batches (10–20 at a time).

  • This prevents timeouts and browser freezes during print generation.

  • [Rezi Post Template Reference] (internal link)

  • [Allowing Pop-Ups in Chrome/Edge] (internal link)

  • [Clearing Browser Cache and Cookies] (internal link)

  • [Creating and Managing Print Packs in Rezi] (internal link)

🤖 AI Training Guidance

Trigger phrases:

  • “Print Pack not working”

  • “Print Pack missing pages”

  • “Error when printing marketing materials”

  • “Rezi Post won’t generate Print Pack”

Response flow for AI:

  1. Check record data → “Can you confirm each property or contact in the Print Pack has a full address and at least one image?”

  2. Check template selection → “Are you using the correct Print Pack for that record type (e.g., window cards for property packs)?”

  3. Check browser settings → “Make sure pop-ups are allowed for Rezi, then clear your cache and retry in Chrome or Edge.”

  4. Batch size → “If it’s a large Print Pack, try a smaller batch first — large ones can time out.”

  5. Escalate if unresolved → “If it’s still not generating, I’ll escalate this to our Branding Team to review the templates.”

Tone for AI:

  • Friendly, reassuring, and confident (“These are usually quick fixes once the record and browser settings are correct”).

  • Encourages self-resolution with clear, low-effort steps.

  • Transparent hand-off once technical escalation is required.

    • Related Articles

    • Editing a Template within Dezrez Post.

      This section will show you where to navigate, so you can edit an existing template. You may want to edit an existing template to make changes to the letters or emails within the system. First, navigate to Dezrez Post so you can view all of the ...

    • Dezrez Post Layout

      Once logged in to the Dezrez Post website. You will see all the letter packs listed down the right-hand side of the screen. A standard pack will look like this. Title in White showing the name that will appear in Dezrez to use this pack If there is ...

    • Setting up the Dezrez Post Plugin

      Dezrez Post Microsoft Word Plugin To add the Dezrez Post Microsoft Word plugin you first need to open Microsoft Word on your machine. As per our minimum specification guidelines, this must be Microsoft Office 365 or above. Navigate to the "Home" Tab ...

    • Rezi Post – Not Working

      Overview Rezi Post allows estate agents to create and send letters, packs, or print materials directly from Dezrez CRM (Rezi). If Rezi Post isn’t functioning — for example, letters not generating, options greyed out, or the system freezing during ...

    • What is Dezrez Post?

      Dezrez Post is a product used to create and edit the templates you use in the Dezrez software. This covers all templates you work with, in the software from; a GDPR Welcome pack Email and Letter for new clients. To appointment confirmation text ...