📅 Smarter Viewing Workflows & Offer Communications
We’ve made two key updates to help estate agents streamline operations and tailor communications more effectively.
🏘️ Viewing Workflow Split by Market Type
You can now configure viewing workflows based on Sales, Lettings, or Both — giving you full control over how communications are sent depending on the market type.
What’s included:
- Tailored messaging when a viewing is booked, cancelled, rescheduled, or reminders sent.
- Ensures customers receive relevant and professional communications aligned with the property type.
Why it matters:
- Improves customer experience with market-specific messaging.
- Reduces confusion and manual intervention.
- Supports brand consistency across sales and lettings teams.
💬 Automated Offer Communications
We’ve added automation for two key offer events:
- Offer Accepted
- Offer Withdrawn
These automations allow agents to:
- Instantly notify relevant parties.
- Standardise messaging across branches.
- Reduce manual follow-up and improve operational efficiency.
Why it matters:
- Saves time and reduces admin.
- Improves transparency for buyers, sellers, and landlords.
- Supports compliance and professional standards.
These updates are part of our ongoing mission to make Dezrez the one-stop shop for UK estate agents to manage, grow, and simplify their business.