In some cases, when generating or saving a brochure, the Brochure Manager tool crashes (browser freezes, error messages, or closing unexpectedly). This guide helps support agents and AI identify and resolve the most common user-side causes.
Browser Overload – Too many tabs or processes open, exhausting memory.
Large Images/Content – Property brochures with heavy image files cause strain on the system.
Browser Cache/Corruption – Cached data interfering with brochure generation.
Temporary Rezi Glitch – System hiccup during brochure processing.
Reload the page and try to reopen Brochure Manager.
Close unnecessary tabs/programs before retrying.
Clear cache and cookies.
Re-open Rezi in Chrome or Edge, then try again.
Check if the property has very large image uploads.
If possible, reduce image size/replace oversized ones and retry.
Restart the browser or device if crash persists.
Test if the issue occurs on a different machine/browser.
Level 1 (Support Agent) → Refresh, browser checks, content/image review, system restart.
Level 2 (Branding Support) → If suspected template corruption.
Level 3 (Development) → If crashing is frequent or widespread.
[Property Image Upload Standards] (internal link)
[Clearing Cache in Chrome/Edge] (internal link)
Trigger phrases:
“Brochure Manager keeps crashing”
“System freezes when I generate a brochure”
“Error and crash in Brochure Manager”
Response flow for AI:
Suggest user refreshes and retries after closing other tabs.
Guide to clear cache and retry in Chrome/Edge.
Ask if property contains very large images (can suggest reducing).
If persistent → advise escalation.
Tone for AI:
Calm and supportive (“A quick refresh or cache clear usually sorts this out”).
Makes it clear when to stop and escalate.