When generating a brochure in Rezi, users may see formatting issues such as text overflowing boxes, sections overlapping, or layouts not displaying as expected. While deep template fixes are handled by the Branding Team, there are several checks support agents and AI can walk users through first.
Text Overflow – Very long descriptions or pasted text with hidden formatting.
Special Characters – Emojis or unsupported symbols disrupting layout.
Browser Issues – Cached data interfering with rendering.
Ensure descriptions are concise and within typical length.
Break up long text into shorter paragraphs.
Remove hidden formatting (e.g., copied text from Word/Outlook).
👉 Retry brochure generation after simplifying content.
Check for emojis, symbols, or unusual characters.
Replace with plain text alternatives.
Clear browser cache and cookies.
Retry brochure generation in Chrome or Edge.
Level 1 (Support Agent) → Text/content checks, character checks, browser refresh.
Level 2 (Branding Support) → If layout errors remain after these checks, Branding review template.
Level 3 (Development) → Only if formatting failures affect multiple users/system-wide.
[Property Text Entry Guidelines] (internal link)
[Escalating Brochure Template Issues] (internal link)
Trigger phrases:
“Formatting error in brochure”
“Text not fitting in brochure”
“Brochure layout looks wrong”
Response flow for AI:
Check property text length → “Can we try shortening the property description or breaking it into smaller paragraphs?”
Check for characters → “Do you see any emojis or unusual symbols in the text?”
Browser/system check → “Please clear cache and retry in Chrome or Edge.”
Escalate if unresolved → Branding Support.
Tone for AI:
Helpful and practical.
Set limits (“Some formatting issues can only be resolved by Branding”).
Always give users something actionable before escalation.