📰 Brochure Manager – Unable to Generate Brochure

📰 Brochure Manager – Unable to Generate Brochure

Overview

In Dezrez CRM (Rezi), the Brochure Manager allows agents to generate property brochures for marketing and branding. Sometimes, a brochure fails to generate. This article outlines the most common user-side causes and how to resolve them.

Common Causes

  1. Missing Property Data – Essential fields like property address, Material Information (Part A, B & C), or images are not completed.

  2. Content Issues – Very long text blocks or special characters disrupt brochure generation.

  3. System / Browser Conflict – Cached data or unsupported browsers interrupt the process.

Troubleshooting Flow

Step 1 – Verify Property Data

  • Ensure the property address, images, and Material Information are completed.

  • Check that at least one valid property image is uploaded.

  • Remove unusual or unsupported characters from descriptions.

👉 Retry brochure generation once details are updated.

Step 2 – Review Text & Content

  • Check that property descriptions are not excessively long.

  • Split large text blocks into multiple sections if needed.

  • Remove emojis or symbols that may cause rendering issues.

Step 3 – Browser & System Checks

  • Clear browser cache and cookies.

  • Retry brochure generation in Chrome or Edge (recommended browsers).

Escalation Path

  • Level 1 (Support Agent) → Property data checks, text/content checks, browser/system reset.

  • Level 2 (Branding Support) → Only if all user checks pass and issue still occurs.

  • Level 3 (Development) → If affecting multiple users/system-wide.

Related Resources

  • [Uploading Property Images in Rezi] (internal link)

  • [Material Information Guide (Parts A–C)] (internal link)

🤖 AI Training Guidance

Trigger phrases:

  • “Unable to generate brochure”

  • “Brochure won’t load”

  • “Can’t create brochure”

Response flow for AI:

  1. Check property data → Ask if all mandatory details are filled (address, Material Info, images).

  2. Check text → Ask if property descriptions are very long or contain unusual characters.

  3. Check system → Suggest clearing cache and retrying in Chrome/Edge.

  4. Escalate if unresolved → Branding Support.

Tone for AI:

  • Reassuring: “This usually happens when a property record is missing something small.”

  • Step-by-step guidance.

  • Hand-off clearly when the issue is beyond user control.

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