Rejecting an Offer
In this guide, I'll show you how to reject an offer on a property. You must have a pending offer on the system to be able to reject an offer.
See our video guide for this guide here.
See our guide on 'Recording an offer' to see how to create offers on a property.
To reject an offer, navigate to the property you want to reject the offer on and click on Offers. You will note in the example below that as there is an offer pending and the Agency has selected to inform the portals that the property is 'Under Offer', this status is reflected on the left hand side next to the current on the market status.
From here you will see the offer sitting as Pending (in yellow) in the Status area. Click on the offer.
From within the offers, click on Record Decision. You will also note on this screen that there is the option for 'Withdraw' if it is the buyer backing out of the sale for any reason.
Change the outcome to Offer Rejected, add any notes into the notes box and then tick Vendor has been notified
Once all areas are completed, click to Generate letter pack if you are sending out correspondence and then click on Record Decision
The offer will now show as Rejected (in red) in the status.
To increase or add a different offer for your client, click on the same line and this will give you the option to increase the offer for that applicant.
Related Articles
Accepting an Offer
This guide will take you through the process of accepting an offer on the system. This will cover accepting the current pending offer in the system and how to send emails and letters out to all parties. Please click here to see a video guide for ...Recording an Offer
In this guide we will show you how to record an offer on a property. You will be able to add any offer onto the property via the offer tab so you can contact the vendor and wait for their decision. To see a video guide on this, please see our guide ...Recording an Offer
In this guide we will show you how to record an offer on a property. You will be able to add any offer onto the property via the offer tab so you can contact the vendor and wait for their decision. To see a video guide on this, please see our guide ...Offer/Sales Progression With Rhodri Pugh
A webinar highlighting how to efficiently complete sales progression through to property completion. Specifically focusing on accepting and rejecting offers, best forms of communication and key features to aid in an effective sales progression ...Changing the Status of a Property
In this guide, we will show you how to change the status of an offer. We will begin with a pending offer and then it will show you how to either reject or accept that offer. First, you must navigate to a property that already has a pending offer on ...