Listing Changes Not Syncing (Photos, Price, Description)

Listing Changes Not Syncing (Photos, Price, Description)

(based on: “Syncing Listings with Dynamic Market & Portals”)

🎯 Purpose
Troubleshoot when property changes don’t appear on portals (e.g., photo/price not updated).

🧠 Use This When...
Customer says:

  • “My price change hasn’t updated”
  • “Photos wrong on Zoopla”
  • “The sync to Dynamic Market failed”

🔍 Step-by-Step (Human Flow)

  1. Confirm property eligibility (status = Available, photo, price, description).
  2. Check branch Dynamic Market settings enabled.
  3. Trigger a manual sync (“Resend to Portals”).
  4. Check for common blockers (unsaved fields, portal config, missing EPC).
  5. If still failing → escalate to 2nd Line with error details.

🤖 AI Flow

  • Detects intent: “photos not updated”, “sync failed”.
  • Verifies eligibility + branch config.
  • Guides user through manual re-sync.
  • If still failing → escalates, attaching error logs + portal names.

 


    • Related Articles

    • Syncing Listings with Dynamic Market & Portals

      ? Purpose To guide users through syncing listings with Dynamic Market and external portals (Rightmove, Zoopla, OnTheMarket, etc.), and troubleshoot when syncs fail, delay, or partially apply. ? Use This When... Customer says things like: “My ...

    • Changing the Marketing Price

      This guide will show you how to simply change the marketing price of a property in the Dezrez System. See the video guide for this here Search for the property you wish to change the marketing price on. Click into the actions menu on the property ...

    • Scheduling Property listing in Rezi

      Applies to: Properties not yet ready to publish, setting future live dates, preparing pre-marketing entries. ? Purpose To guide users through how to schedule a property listing to go live on a specific date across Rezi and external portals, rather ...

    • Re-listing a Property after a sale falls through

      ? Purpose To guide users through the correct steps in Rezi to: End a failed sale Re-activate the property listing Return the property to portals and available stock ? Use This When... Customer says: “The sale has fallen through — what do I do now?” ...

    • Listing Not Appearing on Portals

      Listing Not Appearing on Portals (based on: “Why is my listing not appearing on portals”) ? Purpose Resolve cases where a property is live in Rezi but not showing on portals. ? Use This When... Customer says: “My listing isn’t showing on Rightmove” ...