Listing Not Appearing on Portals

Listing Not Appearing on Portals

Listing Not Appearing on Portals

(based on: “Why is my listing not appearing on portals”)

🎯 Purpose
Resolve cases where a property is live in Rezi but not showing on portals.

🧠 Use This When...
Customer says:

  • “My listing isn’t showing on Rightmove”
  • “It’s live in Rezi but not online”
  • “It’s been an hour and still not there”

🔍 Step-by-Step (Human Flow)

  1. Confirm listing status = Live + portals ticked.
  2. Check all required fields (address, price, photo, EPC, branch details).
  3. Verify time since publishing (feeds = 15–60 mins).
  4. If >1hr → escalate to 2nd Line to check Azure sync logs.
  5. Urgent cases → advise temporary manual upload.

🤖 AI Flow

  • Detects intent: “not on Rightmove”, “listing missing”.
  • Verifies live status, portal selection, required fields.
  • Advises about sync delay.
  • If unresolved after 1 hour → raises ticket with property ID + portal list.
  • Suggests manual workaround if urgent.

 


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