To help diagnose and resolve cases where a property is not displaying on external portals (Rightmove, Zoopla, OTM, etc.), despite being listed in Rezi.
The customer says:
“My listing isn’t showing on Rightmove”
“The property is live in Rezi but not on the portals”
“It’s been over an hour and it’s still not online”
“Only some images/details are showing”
“It was live but now it’s disappeared”
Ask the customer:
Has the status been set to Live in Rezi?
Have they selected the relevant portal(s) for marketing in the configure portals section?
“Can I check — has the listing been marked as 'Live' and are portals ticked in the marketing options?”
Confirm that the listing meets minimum content requirements for portal sync. Missing or invalid data may block the feed.
Checklist:
✅ Required Address fields is fully entered
✅ Price is filled and in correct format (e.g. £100,000 not £100k)
✅ Images included (usually 1+ minimum)
⚠️ Descriptions must not contain special characters or broken formatting (common blocker)
✅ EPC rating provided (some portals require this)
✅ Branch details assigned
“Sometimes portal feeds silently reject properties with incomplete descriptions, formatting issues, or missing legal info.”
Ask:
When was the listing made live?
Has the customer allowed time for the portal feed to update?
Most feeds sync every 15–60 minutes, depending on portal and configuration.
If it’s been less than 1 hour, advise waiting and checking again.
“It can sometimes take up to an hour for listings to appear after going live — let’s give it a little time and recheck.”
| Customer Phrase | Route |
|---|---|
| “My property’s not on Rightmove” | Steps 1–3 |
| “It’s showing in Rezi but not online” | Steps 1–4 |
| “Why hasn’t my property synced yet?” | Steps 1–3 |
| “All the info is there but nothing’s live” | Steps 2–4 |
| “It was on the portal and now it’s gone” | Steps 1, 4, 5 |
If urgent and unresolved:
Manually export and upload the listing to the portal (if applicable)
Advise the customer to save & re-toggle portal selection to force a resend