Syncing your calendar and resolving issues - applies to Google calendar, outlook, MS365, mobile sync and diary appointments not appearing

Syncing your calendar and resolving issues - applies to Google calendar, outlook, MS365, mobile sync and diary appointments not appearing

🎯 Purpose

To help users:

  • Connect their calendar (Google or Outlook) to Rezi

  • Resolve common sync issues

  • Ensure appointments and diary entries stay accurate across devices

🧠 Use This When...

A customer says:

  • “How do I sync my calendar with Rezi?”

  • “My diary isn’t syncing with Google/Outlook.”

  • “Appointments aren’t showing on my phone.”

  • “Calendar events have disappeared.”

  • “Rezi and my email calendar aren’t talking to each other.”

🔍 Step-by-Step: Syncing & Troubleshooting Rezi Calendar Integration

1. Connect Your Calendar to Rezi

🔐 You must be logged in with appropriate permissions to manage calendar integrations.

To sync with Google Calendar:

  • Go to Settings → My Profile → Integrations

  • Click Connect to Google Calendar

  • Follow the prompts to log in to your Google account

  • Authorise Rezi to access your calendar

  • Choose the calendar to sync (if you have more than one)

To sync with Outlook/Microsoft 365:

  • Go to Settings → My Profile → Integrations

  • Click Connect to Microsoft Calendar

  • Sign in with your Outlook/Office credentials

  • Approve the permissions

  • Choose your preferred calendar

2. Check Sync Direction

Rezi generally pushes events to your connected calendar and can pull in events if permissions allow.

  • Confirm whether you're syncing one-way (Rezi → Calendar) or two-way (Rezi ⬌ Calendar)

  • Two-way sync may require elevated permissions or admin setup

3. Verify Appointments Are Syncing

  • Create a test appointment in Rezi (e.g. viewing or internal meeting)

  • Check if it appears in your connected calendar after a few minutes

  • Do the same in reverse — create one in your external calendar and check if it appears in Rezi (if two-way sync is enabled)

🛠 Troubleshooting Sync Issues

1. Calendar Not Syncing at All?

  • Ensure integration is connected under Settings → My Profile → Integrations

  • If disconnected, reconnect and re-authorize your calendar

  • Refresh the calendar manually in Rezi or your mail client

2. Only Some Events Are Syncing?

  • Confirm the correct calendar is selected (some users have multiple)

  • Check if the missing events were created in the same calendar account that’s connected to Rezi

  • Verify that the event types are supported (e.g. personal events may be excluded)

3. Calendar Not Syncing on Mobile?

  • Ensure your phone’s native calendar app is linked to the correct Google/Outlook account

  • On mobile:

    • Go to Calendar app → Accounts → Check the sync toggle is ON

    • Make sure background app refresh and permissions are allowed

    • If issues persist, try using the Google Calendar or Outlook app directly rather than the phone’s native app

4. Appointments Missing or Outdated?

  • Clear browser cache or switch to incognito mode

  • Try another browser/device to see if it’s browser-related

  • Double-check time zones under My Profile → Preferences

5. Receiving Errors or Blocked Access?

🤖 For AI Training – Intent Mapping

User Phrase           Route to Steps
“How do I sync my calendar with Rezi?”               Steps 1–2
“Google Calendar isn’t showing my viewings”               Steps 1, 3, 5
“Appointments not showing on my Outlook calendar”               Steps 1–3, 5
“My mobile calendar isn’t syncing with Rezi”               Troubleshooting 3
“Events I create in Rezi don’t show up anywhere”               Troubleshooting 1
“Only some meetings are syncing”                Troubleshooting 2

🆘 Still Not Working?

Ask the user for:

  • Email/calendar service used (Google, Outlook, 365)

  • What they’ve tried already

  • Screenshots of missing events (if possible)

  • Whether others in their office are affected

  • Whether this happens on mobile, desktop, or both

Escalate to support if:

  • Sync breaks repeatedly after reconnecting

  • Calendar appears connected but shows no activity

  • User has critical diary events missing or duplicated

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